Last week we had an excellent Virtual Office Hours (VOH) session with myself, Marty and Julia in which we really got to grips with some of the theories which could be applied to the use of peer mentoring in a blended or online course. Marty has already posted on the subject in his blog:
http://limey76.blogspot.com/
but I think the issue is so important that, at the risk of repeating something Marty has already said, I would like to also share my thoughts here.
Before I begin that there is also some important background information I have gathered from Ormond Simpson's "Supporting Students in Online, Open and Distance Learning" (2002).
Simpson begins by dividing student support into two distinct areas - academic suport and non-academic support. Whilst academic support involved tasks like defining and explaining, non-academic support is concerned with advising and acting. As the peer support I am providing for Nicky is being done in a non-teaching role I therefore think it falls into the non-academic category. Simpson later lists the characteristics of non-academic support as empathy, stress management, listening, warmth and openness. This is hopefully exactly what Nicky has been receiving from me as a mentor so far.
Another interesting practical point that Simpson raises are the results of a study into which sources of support are most important for students. 32%, the largest amount, said that family and friends where the most important source of support followed by tutors in second place with 29%. The third most important source was other students with 21% and lastly support given by the institution was voted most important by only 17%. This result makes it clear that the majority of students find family and friends or fellow students to be the most important source of support. If this support is being provided informally then it should be encouraged by the institution, perhaps by facilitating ways for students to meet or pairing off mentors and mentees.
In our VOH session we talked about how Garrison et al's Community of Inquiry model can be applied to mentoring. Garrison breaks the Community of Inquiry down into three components which all need to be fulfilled in order to create a success learning environment: cognitive presence, social presence and teaching presence. At first glance, it seems that mentoring can be order to the social presence area of the framework. Social presence is the ability of learners to be seen as real people whilst studying in a virtual environment. Having contact with another student in a mentor-mentee role will obviously allow this. In addition I think there is also an argument to include mentoring in the cognitive presence sector of this model. Cognitive presence is about being able to establish meaning and I think mentors can provide support in this role helping others to make sense of the information they receive. Although for this module we are purely concerned with peer mentoring, successful online teachers should also be providing a mentoring function to their students. In that case it would therefore be possible to also assign mentoring to the teaching presence sector and thereby place mentoring directly in the middle of the Community of Inquiry model - in other words, right at the centre of the educational experience.
In addition, we also briefly discussed the cybergogy model and in my research I also found that Palloff and Pratt have some interesting points to make regarding mentoring. To stop this post getting any longer I shall return to these in the near future.
Neil
Garrison et al (2000) Critical inquiry in a text-based environment: Computer conferencing in higher education. In The internet and higher education 2, (2-3): 87 - 105
Simpson, O., (2002) Supporting students in online, open and distance learning (2e), London: Kogan Page
http://communitiesofinquiry.com/welcome [Accessed 4.3.2012]
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